What’s New in ServiceNow Xanadu Release - Coreio

The highly anticipated ServiceNow Xanadu Release is here, bringing an array of exciting new features and improvements designed to boost productivity and strengthen collaboration across the enterprise. From advanced AI capabilities to improved asset management tools, this release promises to transform the way organizations manage their IT operations.

In this blog post, let’s explore some key highlights of this release. For a complete list of updates, please download the full release notes from ServiceNow.

ServiceNow AI Agents

At the heart of the Xanadu release lies a groundbreaking advancement in AI technology. The introduction of AI agents to the Now Platform marks a significant leap in intelligent automation for organizations of all sizes.

The new AI agents offer:

• Multimodal input processing, including voice and video
• Personalized solution delivery tailored to individual needs
• Robust governance controls ensuring responsible AI use

Set to launch in November, the initial use cases focus on Customer Service Management (CSM) and IT Service Management (ITSM). These AI-driven solutions aim to significantly reduce mean-time-to-resolution and enhance live agent productivity.

Now Assist Skill Kit

Complementing the AI agents, the Now Assist Skill Kit empowers organizations to create bespoke AI solutions. Key features include:

• Custom GenAI skill creation for specific business needs
• Built-in tools for building, testing, and deploying new GenAI skills
• Flexible model selection and skill assignment to applications
• Seamless integration with existing Now Platform data and knowledge
• Support for Now LLMs and third-party or custom LLMs

This versatile toolkit offers extensive customization options, allowing businesses to tailor AI solutions to their unique requirements.

Now Assist for IT Service Management (ITSM)

The Xanadu release enhances ITSM capabilities with AI-driven features designed to streamline workflows and improve decision-making:

• Change request summarization: Enables agents to make informed decisions quickly and efficiently when approving changes
• Chat reply recommendations: Utilizes “Write with Now Assist” to provide agents with intelligent responses to common questions in chats
• Sidebar discussion summarization: Offers agents a comprehensive understanding of chat and incident context, facilitating more effective resolution proposals

These features collectively contribute to a more efficient and responsive IT service management process.

RaptorDB Pro – High-Performance Data Processing

The introduction of RaptorDB Pro marks a significant advancement in data management within the ServiceNow ecosystem. This high-performance database:

• Centralizes operational data and analytics within the Now Platform
• Enables faster filtering and processing of large datasets
• Provides real-time insights for immediate action
• Enhances scalability to support growing enterprise needs

RaptorDB Pro empowers organizations to streamline workflows and significantly improve the speed and efficiency of their operations through advanced data handling capabilities.

Enhanced Asset Management

The Xanadu release brings substantial improvements to both Enterprise Asset Management and Hardware Asset Management, offering more comprehensive lifecycle tracking and efficient inventory management.

Enterprise Asset Management

New features include:

• Calibration tracking for enterprise assets throughout their lifecycles
• Industry-specific asset and model management through customized workspaces
• Streamlined repair flow for defective assets in stockrooms
• Simplified asset return process with Drop off tasks
• Efficient asset location and picking using the ServiceNow Mobile Agent application

Hardware Asset Management 11.0.0

This update introduces:

• Device as a Service (DaaS) management for the entire lifecycle of provider-offered assets
• Zero Touch request flow for minimal-intervention hardware asset fulfillment
• Accelerated repair process for defective hardware assets in stockrooms
• Enhanced stockroom efficiency with the ServiceNow Mobile Agent application

These improvements in asset management provide organizations with greater control and visibility over their physical resources, leading to optimized inventory and reduced operational costs.

The ServiceNow Xanadu Release represents a significant step forward in enterprise IT management, offering a robust set of tools and features that cater to the evolving needs of modern businesses. From AI-driven automation to enhanced asset management and improved data processing, this release equips organizations with the capabilities needed to streamline operations, boost productivity, and drive innovation.

To explore how these new features can benefit your specific business needs or to discuss upgrade options, contact us today to start the discussion.