Unlocking the Full Value of ServiceNow Integrated Risk Management (IRM)

Client Snapshot:

• A global digital media and technology company
• Headquartered in Canada, with offices across North America and Europe
• Thousands of employees supporting content platforms, digital operations, and compliance team

The Challenges

The client had implemented ServiceNow IRM but faced adoption challenges due to configuration and resource issues:

• Workflow and form designs were cumbersome for business users
• Lack of internal IRM expertise during the initial deployment
• Difficulty aligning the platform with risk and compliance processes
• Low adoption and limited value realization from their IRM investment

The Solution

Coreio deployed a team with deep ServiceNow IRM expertise to:

• Conduct a full review of the existing IRM implementation
• Collaborate with client stakeholders to understand pain points
• Recommend and implement targeted improvements to workflows and forms
• Align the platform with business needs to support effective risk and compliance management
• Enable faster wins and promote adoption through better user experience

Key Outcomes

• Accelerated adoption of ServiceNow IRM through improved usability and business alignment

• Optimized workflows and form design to streamline risk processes and eliminate user frustration

• Improved IRM ROI by fixing misconfigured features and enabling full platform use

• Trusted collaboration and knowledge sharing that built confidence in the platform and the partnership