E-Book

GenAI: Is it really that big of a deal?

Everyone’s talking about GenAI. But what actually changes for your business?

This eBook brings together insights from ServiceNow thought leaders across IT, customer service, HR, and app development. Through candid Q&As and real examples, they break down how GenAI is already driving smarter workflows, reducing burnout, and enabling next-level productivity — across the enterprise.

Key Insights You’ll Get:
  • Group 1171275261 Why 97% of leaders are doubling down on GenAI — and what they expect to gain
  • Group 1171275261 How GenAI is cutting MTTR, boosting self-service, and transforming KPIs
  • Group 1171275261 Real-world use cases in IT ops, customer service, HR, and low-code app dev
  • Group 1171275261 What “AI-first” actually means for platform strategy, employee experience, and CX
  • Group 1171275261 Advice from leaders on getting started — and avoiding the hype trap
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