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Client Snapshot:
- A leading North American financial institution
- 60,000+ employees across US and Canada
- Previously manage most workplace engineering and support in-house
The Challenges
The client was facing rising costs and complexity in workplace IT operations. Managing deskside support and IMAC services internally placed a heavy burden on their teams — pulling focus from core banking priorities. They needed a way to modernize workplace support, simplify procurement, and shift operational overhead to a trusted partner.
The Solution
Coreio became the client’s strategic IT services partner, delivering end-to-end support across North America — with a focus on transformation, governance, and quality execution:
- Standardized deskside, IMAC, and lifecycle services to support 60,000+ users
- Deployed field services across all sites and for remote employees
- Streamlined IT procurement with OEM-aligned guidance and competitive pricing
- Established governance structures to ensure performance and continuous improvement
Key Outcomes
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60% Faster PC Build & Deployment - Boosting employee productivity with faster access to critical tools
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71% Cut in Provisioning Time - Accelerated user onboarding and minimized downtime
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Reduced IT Procurement Costs - Leveraged OEM partnerships to simplify lifecycle management and reduce spend
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30+ Years of Strategic Partnership - Built on deep alignment, service excellence, and cost-efficient execution
